Welcome to MYPstock

F.A.Q

WHAT LICENSE IS GRANTED WITH THE IMAGES?

We offers one type of license agreement: standard Royalty free license for commercial usages. There may be commercial usages not included in the standard RF agreement, please make sure to review it. If you have doubts regarding the license required for your usage, please contact our support service.

MAY I USE THE IMAGES ON BUSINESS CARDS?

If the design of the business card is unique, meaning you don't sell the same design to different companies.

CAN I USE THE PHOTOS I BUY FROM MYPSTOCK IN MORE THAN A SINGLE PROJECT?

If each project is different as a concept (not a template based presentation) then you can use the photos for more than one client, you don't have to buy them twice. If the concept is the same you cannot use the images because this will be seen as redistribution.

MAY I DOWNLOAD THE SAME IMAGE TWICE?

In case of a download failure, you can download the same image as many times as you need if you try again within 7 days from the first attempt. No other charge will be deducted IF you download the same version. To re-download, see link in your download archive you can access it through your Account in the upper right corner menu. After this time interval expires, a new charge will be needed to download the file. If 7 days have expired and you are unable to open or can`t find the file downloaded, please contact support and you will receive the image via email.

MAY I USE THE IMAGE ON A POSTCARD SENT TO MY CUSTOMERS?

The images downloaded under the Royalty Free license can be included on postcards sent to a company's clients and/or partners ONLY if the postcard is advertising the company's services and products, thus is an advertisement. You cannot sell these postcards.

DO I HAVE TO GIVE CREDIT FOR THE IMAGE?

Should you use the image for editorial purposes, giving a credit line is compulsory. This is not imperative in commercial usage but strongly recommended and highly valued.The credit line is to be found in your download history or underneath the thumbnail on the image detail page.

CAN I USE THE IMAGES IN WEB TEMPLATES RESOLD TO OTHER BUYERS/CLIENTS (AS AN IDENTICAL DESIGN)?

Images downloaded as Royalty Free license CANNOT be used within web templates supposed to be resold to more than one customer or by any means which can be seen as a way of reselling or redistributing the images. Images downloaded as Royalty Free license can be used in templates designed for a SINGLE client, templates that are part of the same site's layout (e.g. as the layout for a subpage is common to many pages from the same site, a common term among web designers names it a template, but this doesn't mean that the template is to be sold to more than one customer).If you have any doubts about a usage please contact support.

HOW CAN I BUY IMAGES?

To download images, just select an image, the dimension you require, add it to your cart and proceed with payment. Once payment has been confirm, you will receive an e-mail containing the links for you download. You will also be able to access the file you bought through the “My Account” menu. The links will only be valid for 7 days

WHAT'S THE MAXIMUM AMOUNT OF COPIES ALLOWED?

The total number of copies in which you include the image should not exceed 1,000,000 copies for the Royalty Free license. This doesn't apply for electronic use. If you exceed this number, you will have to purchase the file again.

I PAID FOR A PHOTO TO DOWNLOAD ABOUT SIX MONTHS AGO AND PUT IT ON MY BROCHURE. I'D LIKE TO USE THE SAME PHOTO FOR A WEBSITE I'M DEVELOPING. HOW WOULD THAT WORK?

If the new usage is included under the same license (like in this case) and meets all requirements (such as maximum amount of printed copies for a brochure-old usage + a book cover-new usage) then you don't need to pay once again for the image. If the new usage is not included in the previous license you will have to acquire a new license, one that is appropriate for your new usage.


HOW CAN THE PRICES BE SO LOW? IS THIS FOR REAL?

Thanks to the continual evolution and diversification of digital technologies, we are able to provide images of a very high quality at a completely convenient price. Note that several restrictions apply and that depending on your usage you should acquire the appropriate license for downloading the images.

MY FILE DID DOWNLOAD COMPLETELY BUT IT DOESN'T OPEN. WHAT SHOULD I DO?

If the file downloaded completely but your software program doesn't open it, try again using another program and resave it. If you still experience problems contact support.

I HAVE LOST THE FILES I PREVIOUSLY DOWNLOADED FROM MYPstock, HOW CAN I DOWNLOAD THEM AGAIN?

You have 7 days for retrieving the same file again (in order to fix any problems that could appear during the download process: file downloaded incorrectly, connection was lost, etc). Because of bandwidth usage, after this time interval expires you can download the same file again only if you purchase it again. If you have lost a file that was previously downloaded please send an email to support with full details and we will resend you the file via email. 


HOW CAN I DOWNLOAD IMAGES?

After your purchase, you will receive an e-mail containing the link to download the image you have selected. You will also be able to access the file through your “My Account” interface.

I AM LOOKING FOR 100 MB PHOTOS. DO YOU HAVE SUCH HIGH RESOLUTION FILES?

We mostly use a size in Megapixels (MP) for reference, the standard use in printing and not Megabytes (MB), which is not fully irrelevant because it can vary a lot from one photo to another, even if they have the same size in pixels.Sizes can be always checked on each image details page in the price table on the right. We mention mainly size in pixels and in inches at a resolution of 300DPI.

DOES THE LICENSE I PURCHASED EXPIRE?

Our licenses are lifetime granted. You pay for the image only once and then you can use it as many times as you like, with restrictions regarding allowed number of copies. For all requirements please see Terms and Conditions. In other words, there are no license fees except the initial fee and no other royalties to be paid except those included in the initial cost.

THE FILE SAVED AS AN .EXE APPLICATION. WHAT SHOULD I DO?

If your browser saved the image with an .exe extension, simply remove the ".exe" part from the end of the filename and make sure the files ends with a ".jpg" extension.In order to change the extension of the file under Windows, right click the file and choose "Rename" from the menu. In order to change the extension of the file under Macintosh systems click, hold and press CTRL on your keyboard.

I AM A BUYER AND NEED A COPY OF THE MODEL RELEASE ASSOCIATED WITH AN IMAGE THAT I HAVE DOWNLOADED. IS IT POSSIBLE TO GET A COPY? IF SO, IS THERE A COST?

MYPstock has copies of model releases for all images that feature identifiable persons. Generally the model signs the release in the presence of a witness. A typical MYPstock release can be seen here. Even with our standard release, you need to request permission to use a model in an image that is associated with sensitive issues. Our terms expressively forbide the use of a model’s image for adult uses. Under certain circumstances you can request a copy of the model release and we will provide a version with the model’s name, address, signature and location removed to protect the privacy of the model. There is no charge.


MY CREDIT CARD DETAILS ARE CORRECT, BUT I RECEIVE A PAYMENT ERROR. WHERE IS THE PROBLEM?

If you are paying using your credit card, ensure you have included the card code located on the back of your card. For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line.For an American Express card, it is the last 4 digits at the very end of your card number. 


HOW MANY OF MY EMPLOYEES CAN USE THE IMAGES?

Our regular Royalty Free (RF) license is a one-person license and can be used only by the account owner or his employee, for the company's own projects or clients and cannot be transmitted to another party.

HOW DO I ADD IMAGES TO THE LIGHTBOX?

There are two ways to add images to your lightbox.You can add them from the search result pages. Use the button "Add to lightbox" tab under thumbnails to add images to your lightbox. Alternatively, you can add images from the detail pages by selecting the button "Add to lightbox. Click on the image you wish to add to reach its detail page. The button "Add to lightbox is on the right of the thumbnail.

THE IMAGE I DOWNLOADED LOOKS BLURRY COMPARED TO THE COMP OR THUMBNAIL PREVIEW. HOW CAN I FIX THIS?

All images, when submitted to a resize procedure may appear slightly blurred. Our comp files for instance, have been resized from the original large size files submitted and are therefore slightly postprocessed. If after download the file looks blurry we recommend you apply a small sharpen effect (preferably using Unsharpen Mask in Adobe Photoshop). This can be achieved using any photo editing software available.